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Using Phone Features Call Hold
18 IP Phone 1120 User Guide
2. Use the dialpad to enter the extension to which you want to forward your incoming calls.
3. Press the Forward key again. An icon appears in the display next to the Forward key
label. Calls will now be forwarded to the number that you entered.
4. To turn off call forward, press the Forward key. The feature is deactivated and the icon
disappears from the display.
Call Hold
The Hold feature allows you to suspend a call without ending it.
• To put a call on hold, press the Hold key. On the display, an indicator flashes next to the
line on which the call is held.
• To resume a call that is on hold, press the line key displaying the flashing hold indicator.
Conferencing (3-way or 30-way)
You can use Conferencing to include three or more calls in one phone conversation.
The Three Way Call (3WC) feature allows you to add three calls to a conference. If you have
been provided with the 30-way Conferencing feature, you can include up to 30 calls in one
conversation.
Steps to Take
1. During a call, press the Conferenc
e key. The call is put on hold and you will hear a dial
tone. On the display, an indicator flashes beside the line on which the call is held.
2. Dial the number of the person you want to add to the call. At this time, you can talk
privately to the person you are adding to announce the conference.
3. Press the Conference key again to merge the calls.
4. Repeat steps 2 and 3 to add additional parties to the call if appropriate.
If you make a mistake dialing, or a party does not want to be included in the conference,
press the line key of the conference call to reconnect to the conference.
Directed Call Park
You can use Directed Call Park to park a call at another number within your organization.
Another person can then use Directed Call Park to retrieve the call by referring to this
number.
When a call is parked, the caller hears music or a message (or silence if these have not been
configured.) A recall timer starts. If the call is not retrieved before the timer expires, the call
rings back to the station that parked the call. If this station is busy, the timer restarts.