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BT PaperJet 35 UG – Issue 2 – Edition 2.1 – 17.02.05 – 6672
Environmental
Do not expose to direct sunlight.
Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing
the free flow of air over its surfaces.
Do not submerge any part of your product in water and do not use it in damp conditions, such as bathrooms.
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance that your machine could be damaged by an electrical storm. We recommend that you
unplug the power a telephone line cord for the duration of the storm.
Guarantee
FOR ASSISTANCE CALL THE HELPLINE ON 0870 240 8026 quoting the model and serial number.
1. In the event that the Helpline is unable to resolve a problem over the phone, the following will apply:
I. The Helpline will require the customer to provide details of where the BT PaperJet 35 was purchased, date of
purchase and method of payment.
II. If the fax was purchased within 28 days a brand new replacement BT PaperJet 35 will be despatched by courier
to the customer.
III. If the product was purchased more than 28 days ago and within the guarantee period, a ‘loan’ BT PaperJet 35
will be despatched by courier to the customer.
2. If 1 (III) applies, the original fax will be repaired free of charge subject to the conditions in clause 5. BT’s normal
repair times for most faults is 14 days. If the fax is beyond economical repair we will replace it with a brand new
BT PaperJet 35. On completion of repair the customer will be contacted and give the option of the return of the
original repaired fax and free collection of the loan fax or at the customer’s choice, retention of the loan fax.
3. A new or loan fax will be delivered by courier. If a Helpline call is received by 4pm we can arrange an overnight
courier, but will agree a delivery time with the customer. On delivery of the new loan or repaired fax as
appropriate, the customer must promptly replace it in the box with the faulty fax or loan fax to enable the courier
to return the fax to BT.
4. If the customer decides to retain the loan fax, the balance of the original guarantee will transfer to this fax.
General information