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Introduction to the Avaya Agent Deskphone 16CC
The 16CC telephone is a multiline SIP telephone for use with Avaya Call Center 5.0. The
16CC telephone puts convenient features and capabilities at your fingertips, including a
Phone screen to view and manage your calls, a Contacts list, a Call Log, designated
feature buttons to change your agent work mode or status, a menu of options and settings
to customize your phone, and access to your voice mail.
Not all functions and features described in this user guide may be available on your
telephone. If you find that a function or feature is not available, contact your system
administrator.
Avaya Agent Deskphone 16CC Phone Buttons and Features
Introduction to the Avaya Agent Deskphone 16CC
Issue 1 January 2008 9