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Calling a person from the Contacts list
1. Press the Contacts button.
2. Select the person or number you want to call.
3. Press the Call softkey or the OK button.
Calling a person from the call log
1. Press the Call Log button.
2. Select the person or number you want to call.
3. Press the Call softkey or the OK button.
Answering a Call
How you answer a call depends on whether you are logged in as an agent or not logged
in as an agent. In either case, when you receive an incoming call, the green LED
associated with the call will flash. The incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a
time, you may need to select the call you want to answer manually.
Answering a call if you are logged in as an agent
1. How you answer a call depends on your type of call delivery:
• If your call delivery mode is auto-answer, you hear a "zip tone" to announce
that you have been automatically connected to a call. No action is required
other than to provide your standard greeting.
• If your call delivery mode is manual answer, listen for an audible ring, then
press the Answer softkey or the line/call appearance button with the flashing
LED.
Note:
If you hear an announcement that describes the origin of or service requested by
the incoming call, wait until the announcement ends before taking an action like
pressing Conference, Transfer, or a line button.
2. Press the Release button to end the call.
Answering a call if you are not logged in as an agent
1. Press the call/line appearance button whose green LED flashes for the incoming
call or press the Answer softkey if one appears.
If the Auto Hold feature is enabled by your system administrator, you can answer
another call without first putting an active call on hold. If Auto Hold is not enabled,
you must put your active call on hold before answering the incoming call;
otherwise, you will drop the active call when you answer the other one.
2. Press the Release button or the line button to end the call.
Answering a Call
Issue 1 January 2008 15