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1st Field
(Agent
State)
shows
2nd Field (Work
Mode) shows
3rd Field
(DAC
Pending)
shows
4th
Field
(Time
of Day)
shows
What they mean:
Aux or Aux with RC DAC Time You are not available to
receive DAC or ACD calls,
but a DAC is pending.
ACW Time You are performing after
call work and not available
to receive DAC or ACD
calls.
ACW DAC Time You are performing after
call work and not available
to receive DAC or ACD
calls, but a DAC is pending.
Auto or
Man
Aux Pend or Aux RC
Pend
Time You are switching into Aux
mode and have no
incoming or pending calls.
Auto or
Man
Aux Pend or Aux RC
Pend
DAC You are switching into Aux
mode and a DAC is pending
or you have put a DAC or
ACD call on hold, are
switching into Aux mode,
and have a pending DAC..
Auto or
Man
ACW Pend Time You are switching into ACW
mode and have no
incoming or pending calls.
Auto or
Man
ACW Pend DAC You are switching into ACW
mode and a DAC is pending
or you have put a DAC or
ACD call on hold, are
switching into ACW mode,
and have a pending DAC.
8 Avaya Agent Deskphone 16CC User Guide