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System does not
respond to remote
commands
• Make sure to enter your remote access code correctly
(see pages 62-63).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting
until the announcement is over before entering the code.
• There may be noise or interference on the phone line
you are using. Press dial pad keys firmly.
System does
not record
message
• Make sure answering system is on (see page 52).
• Make sure the memory of the answering system is not
full.
Outgoing
announcement
is not clear
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches from
the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while you are recording.
Common cure
for electronic
equipment
If the unit does not seem to be responding normally, try
putting the cordless handset in its base. If it does not seem
to respond, do the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the cordless handset battery, and spare
battery, if applicable.
• Wait a few minutes.
• Connect power to the telephone base.
• Re-install the handset battery, and place the cordless
handset into the telephone base.
• Wait for the cordless handset to re-establish its
connection with the telephone base. Allow up to one
minute for this to take place.
Appendix L
Troubleshooting