Filter
Top Products
41
Appendix
Troubleshooting
I get noise,
static, or weak
signal even
when I’m near
the base.
• Other cordless telephones and 802.11 wireless routers used for home
computer networks both use internal radios to communicate. The
radios may interfere with one another. You can improve the perfor-
mance of your cordless telephones and your router by:
a. Positioning your new telephone as far away as possible from any
other existing cordless telephone system already installed in your
home to avoid the two systems interfering with each other.
b. Positioning your telephone base as far as possible from your router,
computer or any other computer devices.
c. Selecting channels 4 through 10 for your router (refer to your rout-
er’s user manual for more information).
d. If you still have problems with the telephone or the router, make
sure the handset is ON and press CHAN until the performance
improves.
• Press the CHAN button while on a call until the interference has been
eliminated.
• Other electronic products can cause interference to your cordless
telephone. Try installing your telephone as far away from the follow-
ing electronic devices as possible: wireless routers, radios, radio
towers, pager towers, cellular telephones, intercoms, room monitors,
televisions, personal computers, kitchen appliances and other cord-
less telephones.
• Microwaves operate on the same frequency as your telephone. It is
normal to experience static on your telephone while the microwave
oven is operating. Do not install this telephone in the same outlet or
near a microwave oven.
• If your telephone is plugged in with a modem or a surge protector,
plug the telephone (or modem/surge protector) into a different loca-
tion. If this solves the problem, re-locate your telephone or modem
farther apart from one another, or use a different surge protector.
• Relocate your telephone to a higher location. It will likely have better
reception when installed in a high area.
• If the other telephones in your home are having the same problem,
the problem is in the wiring or local service. Contact your local tele-
phone company (charges may apply).
• If you subscribe to DSL service and if there is interference during
conversations and/or your caller ID features are not functioning prop-
erly, install a noise filter to the telephone line between telephone base
and the telephone line jack. Contact your DSL provider to obtain a
noise filter.
I hear other
calls while
using my
phone.
• Press the CHAN key while on a call to change to a clear channel.
• Disconnect the telephone base from the telephone jack, and plug in a
different telephone. If you still hear other calls, the problem is proba-
bly in your wiring or local service. Call your local telephone company.