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AltiServ User Guide 39
Voice Mail
Zoomerang
The Zoomerang feature enables the user to listen to messages in the
AltiGen Voice Mail System, make calls to the parties who left the
messages, and then return to the AltiGen Voice Mail System (like a
boomerang). For example, this feature can allow a traveler to return calls
for all messages with one call into the AltiGen Voice Mail System from a
cellular phone.
How it Works, with and without Caller ID
When you make a Zoomerang callback, the system automatically makes
the call to the number captured by Caller ID. The Caller ID information is
captured for all internal users and for external callers who have a publicly
listed, unblocked number or who have entered their callback number in the
delivery options menu after leaving the message (see “The Caller’s
Options” on page 39).
If the caller ID was not captured, the user can enter the number manually.
If it is an external number, be sure to dial the outside line access digit and
any long distance prefix digits such as 1 and area code. Also, please see
“About Outcalls to Cellular or PCS Phone Numbers” on page 29.
Zoomerang is configured for each user; check your access with your
AltiServ system administrator.
To use Zoomerang:
1. After or while listening to a new or saved message, press 5 to call the
sender of the message.
The system places the call if the Caller ID number is available.
2. If the Caller ID is not available, you can manually enter the number.
3. Press *** to disconnect from the call and return to the AltiGen Voice
Mail System.
The Caller’s Options
After leaving a message, the caller can simply hang up or press # for the
following options.
• * to re-record the message
• 1 to specify delivery options
• 2 to attach a call back number
(If the callback number is outside of your outcall accessibility, the