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AltiServ User Guide 3
Telephone Features
C
HAPTER
1
AltiServ Telephone Functions
AltiServ provides a broad range of call-handling and dialing features. For
you to use the system most effectively, you might want to browse through
this section and keep it handy for future reference.
Note: This guide refers to the FLASH button on the telephone device.
The flash function is the off-hook flash used, for example, to take
the other call in a simple call-waiting situation. Some telephones
may provide a LINK or similar button that provides the same
function.
Basic Functions
Making Calls
•Tomakeaninternal call to another extension, lift the handset
off-hook, wait for dial tone and dial the extension number.
•Tomakeanexternal call, lift the handset off-hook, wait for dial tone,
dial thedesignated outside lineaccess digit and dial the phone number.
The outside line digit(s) are provided by your administrator.
Note: If the Forced Account Code feature is enabled, the user must
enter an Account Code before making an external call.
Answering Calls
When you answer the phone, there may be different rings depending on
who is calling you. When Distinctive Ringing is enabled on your system,
three different ringing cadences may be used:
• Internal Call = short double rings
• External Call = long single rings between long pauses
• Operator Call = long single rings between short pauses