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12 AltiServ User Guide
Voice Over IP Trunk Call Support
If your system is set up with Voice Over IP, you can use the following
trunk-related AltiServ features during IP trunk call sessions.
Supported Features
The following features are supported while dialing through IP trunks:
• Incoming and Outgoing Trunk Calls—you must dial the IPtrunk
access code to make outgoing calls via an IP trunk.
• CallTransfer To and From IP Trunk (Blind and Supervised)—
you must dial the IP trunk access code and all necessary prefixes to
transfer calls via an IP trunk.
• One Number Access—when entering “outcall” numbers via
AltiReach or AltiAdmin, you must add the IP Trunk Access
number. For example, if you wantAltiServ to dial the extension 300
at a remote AltiServ where the location ID (Dialed Digits) is 1 and
the IP trunk access code is 8,youmustenter81300 as the outcall
number.
• Message Notification
• Reminder Calls
• Multi-Location Conferencing
• Call Park
• Call Waiting
• Call Forwarding
• Automatic Call Distribution
• Auto Attendant
• System CallBack over IP Trunk
• Calling Out from Voice Mail
• Zoomerang—allows the caller to leave a different extension
number as the callback number. If the callback number of a call
from another AltiServ is available and automatically captured,
AltiServ only announces the extension number but connects to the
correct remote AltiServ.