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AltiServ User Guide 21
Telephone Features
Workgroup Features
Workgroup Superviso r Features
2
Feature Dial
a
a <wkgp ext> = workgroup pilot extension number.
Description
Workgroup
Call Pickup
#29
<wkgp
ext>
Pickup incoming calls for your work-
group and ignore other calls coming into
the system.
Outbound Workgroup #53 Set the workgroup to associate outbound
calls to.
Workgroup Log In #54
<wkgp
ext>
For workgroup members only: Logs in to
a workgroup.
Multiple Workgroup
Log In
#54+0+
<wkgp ext
1> + # +
<wkgp ext
2> + # etc.
For workgroup members only: Logs in to
multiple workgroups.
Workgroup Log Out #56
<wkgp
ext>
Log out and block workgroup calls but
receive other calls at your extension.
Multiple Workgroup
Log Out
#56 + 0 Log out from all workgroups and block
workgroup calls but receive other calls at
your extension.
Status Ready #90 Tells the system your extension is ready
to receive workgroup calls. This can be
used to end a call Wrap Up Time delay.
Status Not Ready
#91 Tells the system not to route workgroup
callstothisextension.
Feature Dial
a
a <wkgp ext> = workgroup pilot extension number
Description
Workgroup
Silent Monitor
#59 + <agnt
ext> +<wkgp
pwd> + 1
Listen to incoming or outgoing
calls in the specified workgroup.
Workgroup
Barge-in
#59 + <agnt
ext> +<wkgp
pwd> + 2
Intervene in a conversation
between an agent and a caller or
callee.