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4 AltiServ User Guide
Putting a Call on Hold
While connected to a call, do one of the following:
•PresstheFLASH button to play music on hold —if the system is
configured to play music on hold—and do not hang up. Hanging up
will disconnect the call. To reconnect to the call, press the FLASH
button again.
•PresstheHOLD button. Nothing is heard while placed on hold this
way. Hanging up here will not disconnect the call. To reconnect to the
call, press the HOLD button again.
Transferring Calls
To transfer the currently connected call:
1. Press the FLASH button.
2. At the dial tone, dial the third party’s extension number, or if
permitted, a trunk-line access prefix and an external phone number.
3. When the third party answers, announce the call or simply hang up.
When hanging up, use the Release button if available, or keep the
hook-flash depressed for a couple of seconds to make sure the call is
transferred.
To abort thetransfer and reconnect tothe incoming call, press FLASH
again before the transfer is complete.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller’s line connects directly to the
outsidenumber. Since thereare no longer any connectionsto internalusers,
internal trunk lines arethen dropped,freeing up system trunk lineresources
for other calls.
To complete a Centr ex transfer:
1. Press FLASH,then*.
2. Dial the second party’s number (no need to dial the prefix for trunk-
line access such as 9) and either hang up or announce the call.