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61200375L1-1
TA 850
T1 RCU VoATM UIG/61200376L2-31A
Page 13 of 72
© 2001, ADTRAN, Inc. TA 850 User Manual
Customer Service, Product Support Information, and Training
ADTRAN will replace or repair this product within five years from the date of
shipment if the product does not meet its published specification, or if it fails while
in service.
A return material authorization (RMA) is required prior to returning equipment to
ADTRAN. For service, RMA requests, training, or more information, see the toll-
free contact numbers given below.
Presales Inquiries and Applications Support
Please contact your local distributor, ADTRAN Applications Engineering, or
ADTRAN Sales:
Post-Sale Support
Please contact your local distributor first. If your local distributor cannot help,
please contact ADTRAN Technical Support and have the unit serial number
available.
The Custom Extended Services (ACES) program offers multiple types and levels
of service plans which allow you to choose the kind of assistance you need. For
questions, call the ACES Help Desk.
Repair and Return
If ADTRAN Technical Support determines that a repair is needed, Technical
Support will coordinate with the Custom and Product Service (CAPS) department
to issue an RMA number. For information regarding equipment currently in house
or possible fees associated with repair, contact CAPS directly at the following
number:
Applications Engineering (800) 615-1176
Sales (800) 827-0807
Technical Support (888) 4ADTRAN
ACES Help Desk (888) 874-2237
CAPS Department (256) 963-8722