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Supervisor Features: continued
39
You can use the
K
key to contact the agents you supervise. You can
also use it in conjunction with the
J
keys to call an agent directly
without dialling the agent’s number.
Press
K
. The associated indicator comes on.
Press the
J
key for the agent you wish to call.
The display shows the number associated with the agent’s
M
key. If
the agent is talking on the
M
key or does not have a
M
key
you hear busy tone.
You can also contact an agent by pressing
K
and then dialling the
appropriate number.
Finally you may press a line key to select a secondary directory number and
then dial an agent’s telephone number.
Note: The
J
keys cannot be used to contact agents directly on sec-
ondary directory numbers.
Agents will occasionally need your help in handling a call. Calls made to you
by agents are presented on the
N
key. No calls can be originated
from this key.
When an agent presses the
M
key or dials the directory number asso-
ciated with your
N
key, your telephone rings and the
N
indi-
cator flashes. The agent’s
,
directory number is displayed.
Press
N
.
The Ans Agent indicator stays on and you are connected to the agent.
To end the call, press
r
, or hang up.
Calling an agent
Answering agent calls