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Agent Features: continued
35
At some sites, information about the queue is displayed each time a call is
presented to your telephone, as shown in the typical example below.
In this example the display shows that the call came in on the organization’s
reservations number and the caller has been waiting for time T1. The bottom
right-hand corner of the display shows that there are currently 26 calls in the
queue.
At some sites, the queue information is displayed whenever you press the
A
key. In this case the information will remain visible, and will be
updated at regular intervals until you press
A
again to resume receiv-
ing ACD calls.
Displaying the queue threshold (continued)
RESERVATIONS
T1 CALLQ 026