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When you can’t reach someone 24
Override 24
Ring Again 25
Ways to transfer or share calls 26
Conference 26
Call Park 27
Privacy Release 27
Transfer 28
Controlling your telephone line 29
Make Busy 29
Privacy 29
Agent Features 30
Logging in 30
Logging out 31
Answering ACD calls 31
Putting an ACD call on hold 32
Calling your supervisor 32
Line of Business key 33
Emergency calls 33
Not Ready key 34
Displaying the queue threshold 34
Supervisor Features 36
Interpreting agent indicators 36
Displaying the status of an ACD queue 36
Displaying a summary of agent activity 37
Observing agents 38
Calling an agent 39
Answering agent calls 39
Answering emergency calls 40
Night Service 40
Controlled Interflow 41
Supervisors as agents 41
Connecting your M6320 42
Wall mounting M6320 44
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