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Appendix
Troubleshooting
Problem Suggestion
My calls fade or cut in
and out while I’m using
my handset.
• Other electronic products can cause interference with your cordless telephone. Try installing
your telephone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones.
• Microwave oven operates on the same frequency as your telephone. It is normal to experience
static on your telephone while the microwave oven is running. Do not install this telephone in
the same outlet or near the microwave oven.
• If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/
surge protector) into a different location. If this solves the problem, re-locate your telephone
or modem farther apart from one another, or use a different surge protector.
• Relocate your telephone base to a higher location. The telephone will get better reception if
not installed in a lower area.
• If the other telephones in your home are having the issue, the problem is in your wiring or local
service.
My caller ID isn’t
working.
• Caller ID is a subscription service. You must subscribe to this service for this feature to work
on your telephone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller ID compatible equipment.