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Appendix
Troubleshooting
Problem Suggestion
I get noise, static, or
weak signal even when
I’m near the telephone
base.
• Other electronic products can cause interference with your cordless telephone. Try installing
your telephone away from these types of electronic devices: wireless routers, radios, radio
towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless telephones.
• Microwave oven operates on the same frequency as your telephone. It is normal to experience
static on your telephone while the microwave oven is running. Do not install this telephone in
the same outlet or near the microwave oven.
• If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/
surge protector) into a different location. If this solves the problem, re-locate your telephone
or modem farther apart from one another, or use a different surge protector.
• Relocate your base unit to a higher location. The telephone will likely get better reception if
not installed in a lower area.
• If the other telephones in your home are having the same problem, the problem is in your wiring
or local service. Contact your local telephone company (charges may apply).
I hear noise in the
handset, and none of
the keys or buttons
work.
• Make sure the power cord is plugged in.
I hear other calls while
using my telephone.
• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you still
hear other calls, the problem is probably in your wiring or local service. Call your local telephone
company.