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Troubleshooting
Problem Suggestion
My handset does not
ring when I receive
a call.
• Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this
user’s manual.
• Make sure the telephone line cord is plugged rmly into the base unit and the telephone jack.
Make sure the power cord is plugged in.
• The handset may be too far from the base unit.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base unit when not in use.
• You may have too many extension telephones on your telephone line to allow all of them to
ring. Try unplugging some of the other telephones.
• The layout of your home or ofce might be limiting the operating range. Try moving the telephone
base to another location, preferably on an upper oor.
• If the other telephones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply).
• Test a working telephone at the telephone jack. If another telephone has the same problem, the
problem is the telephone jack. Contact your local telephone company (charges may apply).
• Other electronic products can cause interference with your cordless telephone. Try installing
your telephone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones
• Your line cord might be malfunctioning. Try installing a new line cord.