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Appendix
Troubleshooting
Problem Suggestion
My telephone doesn’t
work at all.
• Make sure the power adaptor is plugged in.
• Make sure the telephone line cord is plugged rmly into the base unit and the telephone wall
jack.
• Disconnect the power adaptor for a few minutes, and then reconnect it.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base unit when not in use.
• Reset the base unit. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the handset and base unit to reset.
• You may need to purchase a new battery, please refer to the Batteries sections in this user’s
manual.
I cannot get a dial
tone.
• Try all the suggestions above.
• Move the handset closer to the base unit. You might have moved out of range.
• Make sure the telephone is set to the correct dial mode for the type of service that you have
(pulse or touchtone). Refer to the Installation section of this user’s manual to set the dial
mode.
• Your line cord might be malfunctioning. Try installing a new line cord.
• If the previous suggestions do not work, disconnect the telephone base from the telephone
jack and connect a different telephone. If there is no dial tone on that telephone either, the
problem is in the wiring or local service. Contact your local telephone company.
If you have difculty operating your telephone, the suggestions below should solve the problem. If you still have difculty
after trying these suggestions, call VTech Communications at 1(800)595-9511. In Canada, call VTech Telecommunications
Canada Ltd. at 1(800)267-7377.