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ADDITIONAL
INFORMATION
ADDITIONAL INFORMATION [ 57]
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The status LED or charge
LED won't illuminate when
the handset is placed in the
main base or charging
cradle.
The audio sounds weak
and/or scratchy.
Can't make or receive calls.
The Caller ID does not
display.
The handset doesn't ring or
receive a page.
Suggestion
• Make sure the AC adapters are plugged into each charging cradle and
wall outlet.
• Make sure both handsets are properly seated in each charging cradle.
• Make sure the charging contacts on both handsets and charging cradles
are clean.
• Make sure that the main base antenna is in a vertical position.
• Move the handset and/or base to a different location away from metal
objects or appliances and try again.
• Press select/channel to help eliminate background noise.
• Make sure that you are not too far from the main base.
• Check both ends of the main base telephone line cord.
• Make sure the AC adapter is plugged into the main base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Change the digital security code (See page 55).
• Make sure that you are not too far from the main base.
• The handset was picked up before the second ring.
• The call was placed through a switch board.
•
Call your local telephone company to verify your Caller ID service is current.
• Re-register both handsets (See page 12).
• The battery pack may be weak. Charge the battery for 15-20 hours.
• The handset may be too far away from the main base unit.
• Place the main base unit away from appliances or metal objects.
• Make sure the volume setting is not Ringer off.
DXAI388-2 7/16/2 11:55 AM Page 57