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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Troubleshooting
B Is your CLIÉ handheld properly connected with the plug adapter and the
USB cable?
B Is there sufficient memory space in your CLIÉ handheld?
Delete any unnecessary data/files and then perform the HotSync
®
operation
again.
B Are you using the same user name that is used for another CLIÉ handheld?
Change the user name.
Verifying your computer
B Is Palm
™
Desktop for CLIÉ installed?
B Is the operating system on your computer compatible?
The following operating systems are compatible with your CLIÉ handheld.
Operating systems other than the following are not supported.
• Microsoft Windows 2000 Professional
• Microsoft Windows Me
• Microsoft Windows XP
Note
Upgraded versions of the operating systems listed above are also not supported.
B If you are using Windows 2000 Professional or Windows XP, log in as an
“Administrator”.
B Is the USB cable properly connected to your computer?
B Is (HotSync) displayed in the task tray (Notification area) at the bottom
right of your computer window?
If not, click [Start], select [Programs] ([All Programs] for Windows XP)-
[Sony Handheld], and click [HotSync Manager] to start HotSync
Manager.
B Is [Local USB] in the shortcut menu selected? (You can display this by
clicking (HotSync) in the task tray (Notification area) at the bottom
right of your computer window.)
If not, select [Local USB].
I cannot perform a local HotSync
®
operation (continued)
Continued on next page
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01US01COV.book Page 19 Monday, December 8, 2003 11:33 AM