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Polycom RMX 2000 Getting Started Guide
1-5
IVR-Enabled Conferencing
Interactive Voice Response (IVR) is a software module that automates the
connection process and lets participants perform various operations
during ongoing conferences. The participants use their endpoints’
keypads and remote control to interact with the conference’s menu-driven
scripts using DTMF codes.
Operations that can be performed by participants during a conferences
include:
• Manually terminate the conference
• Mute or unmute the participant’s audio channel
• Adjust the participant’s broadcasting and listening audio volume
• Play the Help Menu
• Mute or unmute undefined dial-in participants upon their connection
to the conference
• Request a Roll Call and stop the Roll Call names review
Entry Queue
An Entry Queue is a special routing lobby for video and audio
participants. After dialing the Entry Queue ID, voice prompts from an
IVR service are used to connect the participants to the appropriate
conference.
This service also enables the system to verify the participant’s right to
start an Ad Hoc conference or to join an on going conference.
Conferencing Capabilities and Options
On Demand Conferencing
The following options are available when setting up conferences:
• New Conference – setup once, use once
The conference is deleted from the MCU after it ends
• Meeting Rooms – setup once, use many times
Meeting Rooms are saved in memory (using no resources) and can be
activated as many times as needed
• Ad Hoc Entry Queue – no setup, a new conference is created when a
user dials in