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1.2 Receiving Group Features
44 Feature Guide
call can be received from the groups in priority order.
4. Overflow Feature [ 1.2.2.5 Overflow Feature]
A call is redirected to a preprogrammed destination when it cannot be answered or queued
(Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also
possible to send a busy tone (Busy on Busy) or disconnect the line.
5. Incoming Call Distribution Group Controlling Feature
Conditions
• One extension can belong to multiple incoming call distribution groups.
• ICD Group button
An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for
each incoming call distribution group. It receives the incoming calls to the group.
One extension can have more than one ICD Group button of the same or different
incoming call distribution groups (Multiple ICD Group). If all ICD Group buttons in the
same incoming call distribution group are occupied, the next incoming call will be held in
a queue or will overflow. If the ICD Group button is not assigned, incoming calls will arrive
at the INTERCOM or CO button.
Even though an extension can have an ICD Group button for an incoming call distribution
group that the extension has not been programmed to be included through system
programming ( Incoming Call Distribution Group Member [620]), the ICD Group button
will not receive calls to that group.
• Group FWD
The FWD feature can be assigned on an incoming call distribution group basis.
• COS for Incoming Call Distribution Groups
Each incoming call distribution group is assigned a COS number. Group FWD to an
outside party can be enabled or disabled for each COS. The COS for incoming call
distribution groups is also used for the Internal Call Block feature; when an extension user
calls an incoming call distribution group, the PBX checks the COS of the calling extension
against the COS of the incoming call distribution group ( 1.1.2.2 Internal Call Block).
Feature Description Details in
Log-in/Log-out Member extensions can join the group to
handle calls (Log-in) or leave the group
for a break (Log-out).
They can leave the group temporarily
when they are away from their desks, to
prevent calls being sent to their
extensions.
• 1.2.2.6 Log-
in/Log-out
Supervisory
Feature
Incoming
Call Queue
Monitor
The supervisor extension can monitor
various information about the incoming
calls for each incoming call distribution
group on his display.
• 1.2.2.7
Supervisory
Feature
Log-in/Log-
out Monitor
and Remote
Control
Monitor: The supervisor extension can
monitor the log-in/log-out status of the
group members.
Remote Control: The supervisor
extension can change the status of the
members.