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1.17 Caller ID Features
Feature Guide 165
1.17.2 Incoming Call Log
Description
When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to
an extension, the information is automatically recorded in the call log of the called extension.
This information is shown on the telephone display and is used for confirming the caller, calling
back, or storing the number and name in the Personal Speed Dialling.
[Example]
Conditions
• Call Log Button
A flexible button can be customised as the Call Log button for the extension or an incoming
call distribution group. The button light shows the current status as follows:
• If the answering destination is not the original extension (FWD—No Answer,
Intercept Routing—No Answer, Overflow, and Call Pickup):
If a call is forwarded because of no answer or another extension picks up the call, the
information is logged in the call logs of both the original destination and the answering
destination. If a call is forwarded to several extensions before answered, the information is
logged in the call logs for all the forwarded extensions. If a call is forwarded to an incoming
call distribution group and is not answered, the information is not logged in the call log for
the incoming call distribution group.
• Call Log for Incoming Call Distribution Group Calls
If the original destination of a call is an incoming call distribution group, and the call is not
answered, the information is logged in the call log for the group. If it is answered, the
information is logged in the call log for the answering extension.
• Call Log for PS Calls
If a PS or a CS is in one of the following situations when a call arrives, the information is
logged in the call log for the PS:
Light pattern Status
Red on There is unchecked information.
Off All information has been checked.
Own extension
Incoming call distribution group
Call Log buttons
John White
123456789
12 Dec.10:00AM MON
New: Not Answered
--- Caller's name (20 digits max.)
--- Caller's number (16 digits max.)
--- Date and time of a call received
--- Answering Status*
"New" is displayed for call records which have not previously been viewed;
"Old" is displayed for call records which have previously been viewed.
*: