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1.12 Holding Features
132 Feature Guide
1.12 Holding Features
1.12.1 Call Hold
Description
An extension user can put a call on hold. The following features are available depending on the
result.
The result of the holding operation can be determined through system programming. Pressing
the HOLD button again just after the first time alternates the mode between General and
Exclusive Call Hold.
Conditions
• A PT user can hold an intercom call and multiple trunk calls simultaneously. An SLT user
can hold either an intercom call or a trunk call. To hold multiple intercom calls on a PT
simultaneously, use the Call Park feature ( 1.12.2 Call Park). Call Park feature can also
be used to hold multiple intercom calls and/or trunk calls simultaneously on an SLT.
• Music on Hold
Music, if available, is sent to the held party. ( 1.12.4 Music on Hold)
• Hold Recall
If a call on hold is not retrieved within a preprogrammed time period ( Hold Recall Time
[200]), Hold Recall is heard at the extension which put the call on hold. If the extension is
engaged in a call, the Hold Alarm will be heard.
• If an outside party is placed on hold and not retrieved within a preprogrammed time period,
the call is automatically disconnected. This timer starts when Hold Recall activates.
• Automatic Call Hold
A PT user can be programmed holding of the current call when pressing another CO/ICD
Group/INTERCOM button, through system programming. If this feature is not enabled, the
current call will be disconnected.
[Example]
It is possible to receive a call by pressing the flashing ICD Group button, this puts the
current intercom call (on the INTERCOM button) on hold. To return to the held call, press
the INTERCOM button.
• Call Hold Retrieve Deny
If an extension user cannot call certain extensions on a COS basis ( 1.1.2.2 Internal Call
Block), he cannot retrieve the held call which the extensions made.
• SLT Hold Mode
It is possible to choose how to hold a line and transfer a call with an SLT in the following
methods through system programming:
Feature Description
Call Hold General Any extension can retrieve a held call.
Exclusive Call Hold Only the extension user who held the call can retrieve it.