Filter
Top Products
ii
ACD calls ............................................................................................12
Call Forcing (Auto Answer) ...................................................................13
Call Forward .......................................................................................13
Calls Waiting indicator .........................................................................14
Display Queue Status ...........................................................................15
Emergency ..........................................................................................16
Headset interface .................................................................................16
Hold ...................................................................................................17
Make Busy ..........................................................................................17
Non-ACD calls ....................................................................................18
Not Ready ...........................................................................................18
Supervisor ...........................................................................................19
Walkaway and Return ..........................................................................20
ACD Supervisor features 21
Agent keys ..........................................................................................21
Answer Agent ......................................................................................21
Answer Emergency ..............................................................................22
Call Agent ...........................................................................................22
Display agent status .............................................................................23
Headset talk/listen ...............................................................................23
Hold non-ACD call ...............................................................................24
Interflow ..............................................................................................24
Night Service .......................................................................................25
Observe ..............................................................................................25
Recordings and music ..........................................................................26
Message Services 27
Meridian Mail .....................................................................................27
Meridian Mail commands .....................................................................28
Hardware Options 29
Meridian Communications Adapter (MCA) ............................................29
Key Expansion Module .........................................................................29
External Alerter Interface ......................................................................29
Analog Terminal Adapter (ATA) ............................................................29
Contents