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Agent features: Emergency Headset interface
Emergency
When you have an urgent or abusive call:
∫
Emergency
Press Emergency. The indicator flashes
while your supervisor is called. When your
supervisor is connected, the
LCD indicator
lights steadily and you have a
three-way conference.
Note: The Display shows information about the call. Write down this information
before you press Emergency for future reference.
Headset interface
To change the headset interface to accept
the correct headset type
P
PP
P 1. Press Program.
2. To select the correct headset type, Dial:
•
⁄
⁄⁄
⁄ (Plantronics, ACS, etc.)
•
¤
¤¤
¤ (Liberation, VXI, etc.)
•
‹
‹‹
‹ for handset.
Note: For other manufacturers, try
⁄
⁄⁄
⁄
and
¤
¤ ¤
¤ to determine which works best for
your headset.
P
PP
P Press Program to save the changes and
exit.
Note: Please be sure to consult your headset manufacturer’s guidelines for further
information.