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12
Agent features: Activity code ACD calls
Agent features
This chapter explains the features that are available to agent positions.
Activity code
You answer an ACD call and the Activity
Code LCD indicator is flashing:
∫
Activity
1. Press
Activity. The LCD indicator lights
steady.
2. Dial the number which corresponds to
the present caller's activity.
∫
Activity
3. Press Activity.
ACD calls
Your phone rings and the In-Calls
indicator flashes:
∫
In-Calls
Press In-Calls. The caller is connected and
the indicator lights steadily.
End an ACD call any of the following
ways:
®
or • Press Release.
or
∫
In-Calls
or • Press In-Calls.
or
• Wait for the caller to hang up.
or
∫ 2637
or •Press a secondary (non-ACD)
extension key. This will remove you
from the queue.
or
∫
Not Ready
• Press Not Read . This will remove you
from the queue.