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Agent features: Call Forcing (Auto Answer) Call Forward
Call Forcing (Auto Answer)
The Call Forcing option automatically connects incoming ACD calls. You do not
have to press In-Calls.
You hear a short tone. The In-Calls
indicator lights steadily and the caller is
connected.
Note: Pressing In-Calls will disconnect an
active ACD call if you are using this
feature.
Call Forward
If your telephone is equipped with a key for non-ACD calls, you may forward
calls directed to this DN.
∑ 1. Press Forward.
2. Dial the DN that you want to forward
your calls to.
∑ 3. Press Forward again.
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