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Caller ID
Answering system
Problem Cause/solution
Caller information is not
displayed.
L You must subscribe to a Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment, remove and plug the
unit directly into the wall socket.
L If you use a DSL/ADSL (JetStream) service,
we recommend that you contact your
DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not
recommend the use of generic DSL/ADSL
filters. Contact your DSL/ADSL service
provider for details.
L Other telephone equipment such as a
monitored Burglar Alarm or the modem in the
SKY Digital decoder may be interfering with
this unit. Disconnect the other equipment and
try again.
Caller information is slow to
display.
L Depending on your service provider/
telephone company, the unit may display the
caller’s information at 2nd ring or later.
L Move closer to the base unit.
Time on the unit has shifted. L Incorrect time information from incoming
Caller ID changes the time. Set the time
adjustment to off (page 25).
Problem Cause/solution
The unit does not record new
messages.
L The answering system is turned off. Turn it on
(page 30).
L The message memory is full. Erase
unnecessary messages (page 32).
L The recording time is set to “Greeting
Only”. Change the setting (page 36).
L If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your
telephone. Change the unit’s number of rings
setting or contact your service provider/
telephone company (page 35).
TG7341NZ(e).book Page 47 Wednesday, September 3, 2008 11:37 AM