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TROuBLEShOOTING GuIdE
Caller ID
Problem Cause/solution
CallerIDinformationisnotdisplayed. • YoumustsubscribetoCallerIDservicefromyour
serviceprovider/telephonecompany.
• Makesurethebaseunitispluggeddirectlyinto
atelephonemodularjack.Ifyouareusingaline
withADSLservice,makesureyouhaveproperly
installedtheADSLlterssuppliedbyyourservice
provider.
Whileonacall,newcallerIDinformationisnot
displayed.
• YoumustsubscribetoCallerIDwithCallWaiting
servicefromyourserviceprovider/telephone
company.
Answering system
Problem Cause/solution
The unit does not record new messages. • Makesuretheansweringsystemison.
• Themessagememorymaybefull.Some
messageswillneedtobedeleted.
Cannotaccesstheansweringsystemlocallythrougha
system handset.
• Thesystemmaybeinusebyanotherparty.
• Thesystemisbusyrecordingamessage.
Cannotoperatetheansweringsystemremotely. • Youmustuseatouch-tonetelephoneforremote
access.
• Makesureyoufollowtheremoteaccess
procedures in this user’s guide.