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64 Chapter 4 Troubleshooting
P0607187 02
Using CPTrace
You can use CPTrace to collect information about problems with one of the desktop clients that
CallPilot runs on. You save this information to a log file that you can analyze to determine the
cause of the problem.
Problems you can look for include:
• trouble connecting to CallPilot 100/150
• CallPilot player problems
• address book problems
• problems with message compose, reply, forward, delete and notification
To use CPTrace, you must understand Desktop Messaging functionality and the corresponding
components on the IMAP server.
CPTrace.exe is installed with each desktop client in the \Program Files\Nortel\<client directory>:
• for Microsoft Outlook, in nmdc
• for Lotus Notes in nmin
• for GroupWise in nmgw
Using CPTrace
To use CPTrace, double-click the CPTrace.exe in the corresponding desktop client directory.
Note: Running CPTrace affects how CallPilot works. It is possible that you will not be
able to reproduce problems while CPTrace is running.