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Chapter 4 Troubleshooting 57
CallPilot Desktop Messaging Installation and Maintenance Guide
Messages remain in the subscriber’s Outbox
On Microsoft Outlook, messages remain in the mail client outbox (not the CallPilot Message Store
outbox). This problem can be caused by the migration from one server to another while
maintaining the same Outlook client.
Remove the Outlook server, then re-add it to the subscriber’s profile.
To fix the Outbox:
1 On the subscriber’s computer, on the Tools menu click Services.
The Services dialog box appears.
2 Select CallPilot Desktop Messaging.
3 Press the Ctrl + Shift keys, and click Properties.
The CallPilot Outbox Fix dialog box appears.
4 Click the Fix outbox button.
The subscriber cannot send messages
The subscriber cannot send messages to AMIS or digital networking subscribers.
1 Make sure that the subscriber is addressing the message correctly. Refer the subscriber to
“Address Formats” in their online Help.
2 Ensure the subscriber has the capability to send messages to AMIS and digital networking
subscribers. Security concerns can restrict subscribers from composing messages to these
types of subscribers.
The subscriber cannot send a CallPilot message
The subscriber cannot send a CallPilot message. When the subscriber clicks Send, an error
message appears that says, “Error. Failed to send message.”