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Chapter 4 Troubleshooting 61
CallPilot Desktop Messaging Installation and Maintenance Guide
A subscriber who forwards or replies to a voice message in Outlook
Express receives non-delivery notification that the attached message
cannot be delivered
This occurs because when a subscriber forwards or replies to a voice message, Outlook Express
inserts a text comment. Desktop Messaging does not support this type of text comment.
For replying to a message, tell the subscriber to clear the Include Message In Reply option:
For forwarding messages, there is no option in Outlook Express to prevent inserting text when
forwarding messages. The subscriber must manually remove the text content from the message.
After the text has been removed the message can be sent with the forwarded voice attachments.