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56 Chapter 4 Troubleshooting
P0607187 02
Troubleshooting after logging on
The CallPilot address book is empty
Lotus Notes subscribers must log on to CallPilot before they can download the address book.
1 Make sure that your Address Book—People (CallPilot) window is the active window.
2 On the View menu, click Refresh.
3 Make sure the CallPilot Address Book has been downloaded.
Outlook and GroupWise clients:
1 Click Download CallPilot Address Book.
2 If it responds with 0 entries found, verify that the search base is correct.
The subscriber has message access problems
The subscriber has modified the settings so that they are now correct, but the subscriber still
cannot access their messages.
If you modified the settings while Desktop Messaging was open, close and reopen Desktop
Messaging so that the settings take effect.
The subscriber has problems sending messages
When the subscriber sends a message, it arrives in the recipient’s Outlook mailbox, but it does not
arrive in the CallPilot message mailbox.
1 Ensure that when you address the message, you locate the recipient’s address in the CallPilot
Address Book. If the recipient is defined in your Personal Address Book, then ensure that the
Personal Address Book entry is a CallPilot address.
2 To ensure that the recipient is defined as a CallPilot Address type, highlight the name, click
Properties, and verify that the Address Type=CallPilot.
3 Before you send the message, in the To field, highlight the Recipient, click Properties, and
verify that the Address Type=CallPilot.
In sent messages digits or symbols appear instead of language-specific
symbols
The only character sets that are supported are us-ascii and ISO-8859-1. The messaging client must
be configured to use ISO-8859-1 character encoding, usually displayed as the option Western
(ISO-8859-1) or Western European ISO in most e-mail applications. This does not restrict users in
other countries from using text messaging, only which character sets can be used to compose and
send these messages.