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Headset Compatibility
DSX Feature Handbook Features ◆ 85
Features
Headset Compatibility
Description
A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using
the headset frees up the user’s hands for other work. However, the headset provides privacy not available
from Handsfree.
Headset Compatibility also provides the following features. (Note that while an extension is in the Headset
mode, the system ignores all hookswitch depressions.)
❥ Background Music
If programmed and connected, Background Music will broadcast over the telephone speaker while the
extension is in the Headset mode.
❥ Central Office Calls, Answering
An extension user in the Headset mode can press Volume Up and Volume Down to control the volume
of any call ringing their phone.
❥
Handsfree and Handsfree Answerback
An extension in the Headset mode can receive normal voice-announced Intercom calls, depending on sys-
tem programming. The extension user can respond to the voice-announced call by speaking toward the
phone (just like non-headset extensions). To answer the voice-announced call in the headset, the user just
presses
SPEAKER
after hearing the voice-announcement.
❥ Microphone Mute
While on a headset call, the extension user can press MUTE to mute (i.e., turn off) the headset micro-
phone. While responding to an Intercom call using Handsfree Answerback, pressing MUTE mutes the
Handsfree microphone.
❥ Off-Hook Signaling
Outside Calls
Depending on system programming, an extension in the headset mode can receive either Camp-On
beeps or Off-Hook Ringing for incoming outside calls (just like non-headset extensions).
Intercom Calls
Depending on system programming, an extension in the headset mode can receive either Camp-On
beeps or Voice Over announcements from a co-worker (just like non-headset extensions).
Hotline Calls
Depending on system programming, an extension in the headset mode can receive either Camp-On
beeps or Voice Over announcements from their Hotline partner.
Paging
Internal Paging announcements broadcast over the telephone speaker while the extension is in the Head-
set mode.
Transfer
Screened and unscreened transfers work just like non-headset extensions. For example, if a headset
extension user presses
SPEAKER to answer a screened transfer, the call will connect to their headset
when the transferring party hangs up. Note that Handsfree Transfers always connect to the headset exten-
sion’s headset, not speakerphone.
Volume Control
While on a headset call, the extension user can press Volume Up and Volume Down to adjust the
receive volume in the headset.
Headset Key
A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The
user presses the key to enable or disable the headset mode, as an alternative to using the
#HL
User Pro-
Have the privacy of a handset call without having to hold the handset.