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Message Waiting
106 ◆ Features DSX Feature Handbook
Message Waiting
Description
An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a
return call. The indication is a flashing V-MAIL key and Ring/Message lamp at the called extension. Answer-
ing the Message Waiting automatically calls the extension which left the indication. Message Waiting
ensures that a user will not have to recall an unanswered extension. It also ensures that a user will not miss
calls when their extension is busy or unattended.
An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions
can leave a Message Waiting at the same extension. If an extension has multiple messages waiting, the user
can scroll through their Messages Waiting and select a co-worker to call back.
Operation
For systems without voice mail, leave a Message Waiting request for a return call.
Using Message Waiting
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
To leave a Message Waiting:
1.
Place Intercom call to a co-worker.
• The extension you call can be unanswered, busy, or in Do Not Disturb.
2.
Press V-MAIL.
3.
Hang up.
To answer a Message Waiting:
1.
Look at your V-MAIL key and Ring/Message Lamp - they should be flashing (red).
2.
Press INTERCOM + V-MAIL.
• The system cancels the Message Waiting if the extension you call is busy, doesn’t answer, or is Do Not Disturb.
• If the extension you call doesn’t answer, press V-MAIL to automatically leave them a Message Waiting.
• If your V-MAIL key and Ring/Message Lamp continue to flash you have additional messages waiting.
To review your Messages Waiting and select a message for a return call:
1.
Do not lift the handset.
2.
Press V-MAIL.
3.
When you see MSG xxx:
• Press V-MAIL until the extension you want to call displays.
4.
When the extension you want to call displays, lift the handset.
5.
Press V-MAIL.
• The system cancels the Message Waiting if the extension you call is busy, doesn’t answer, or is Do Not Disturb.
• If the extension you call doesn’t answer, press V-MAIL to automatically leave them a Message Waiting.