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Voice Mail
168 ◆ Features DSX Feature Handbook
Personal Answering Machine Emulation
A keyset user can have their idle extension emulate a personal answering machine. This lets voice mail
screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls
route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears the caller’s incoming mes-
sage. The keyset user can then:
❥ Let the call go through to their mailbox.
❥ Intercept the call before it goes to their mailbox.
Personal Answering Machine Emulation will intercept the following types of calls:
❥ Intercom calls
❥ Direct Inward Lines to the extension
❥ Automated Attendant Unscreened Transfers
❥ Automated Attendant Screened Transfers
Personal Answering Machine Emulation will not intercept a call manually transferred to an extension.
Voice Mail Overflow
Voice mail can be the overflow destination for the following types of calls (refer to the individual features for
the specifics):
❥ Direct Inward Line (page 42)
A line that directly rings an extension can overflow to voice mail.
❥ Extension Hunting (page 66)
A line that rings an Extension Hunting group can overflow to voice mail.
❥ Group Ring (page 81)
A line that rings a group of extensions can overflow to voice mail.
❥ Key Ring (page 94)
A line ringing an extension’s line keys can overflow to voice mail.
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Message
Center Key for the shared mailbox can:
❥ Listen to the messages stored in the mailbox.
❥ Transfer calls to the shared mailbox.
❥ Use many other voice mail features previously available only at an extension’s individual mailbox.
A Message Center Mailbox helps co-workers that work together closely - such as members of the same
Pickup Group. For example, the group supervisor can send important messages to the shared Message Cen-
ter Mailbox, to which any group member can respond when time allows. Each group member’s Message
Center Key flashes (green) when messages are waiting.
Interactive Soft Key Shows New Messages
The Display and Super Display Telephone interactive soft keys show the number of new messages in the
user’s mailbox. For example, if a Display Telephone user has 2 new messages in their mailbox, their voice
mail soft key shows:
VM02. If a Super Display Telephone user has 2 new messages in their mailbox, their
voice mail soft key shows
V-Mail 02. The new message count resets to 00 as soon as the user calls their mail-
box (regardless of whether the new messages were listened to). The message count returns when the system
updates the Ring/Message lamp on the phone.
• Pressing
TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox
(if the mailbox is enabled).
• Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is
enabled).
Refer to Call Screening (page 453). You may find that Call Screening better meets your requirements.