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Troubleshooting 14–9
Bluetooth
For more information on Bluetooth, refer to Chapter 9, “Using Bluetooth.”
Problem Solution
I cannot
discover another
Bluetooth device.
• Be sure Bluetooth is turned on.
• Move closer to the other device.
• Be sure you have not limited your ability to see devices.
• Be sure the device you are attempting to connect to is on and
allows access to being discovered by other devices.
I can see other
devices, but I cannot
connect or
exchange data
with them.
• Be sure Bluetooth is turned on.
• Be sure your device has been set up to allow other devices to
connect and your service settings are enabled.
• Move closer to the device.
• Be sure the other device has not restricted your access.
• Try initiating pairing from the other device. Some Bluetooth-
enabled device can only initiate pairing and cannot respond to
pairing requests from other devices.
Other devices
cannot find or
connect to
my device.
• Be sure Bluetooth is turned on.
• Move closer to the other device.
• Be sure you have not restricted other devices from finding yours.
• Check your Bluetooth settings to ensure you have allowed your
device to be discovered and others to connect.
Other devices do
not receive my
correct business
card information.
• Be sure you have correctly set up your business card information in
Bluetooth Settings.
• Check Bluetooth Settings to be sure you have not restricted
this function.
The HP iPAQ
cannot find my
Bluetooth-enabled
Mobile phone.
• Be sure your mobile phone is in discoverable mode.
• Contact your mobile phone manufacturer and ask if there is a
firmware upgrade.