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Troubleshooting 14–2
NOTE: For troubleshooting information on Microsoft Operating System
applications, go to www.microsoft.com/mobile.
You can use the following suggestions to troubleshoot problems with your
HP iPAQ.
Problem Solution
I cannot see
anything on
the screen.
• Be sure the HP iPAQ is powered on.
• Be sure the HP iPAQ battery is charged.
• Be sure the HP iPAQ is connected to the AC Adapter and the
HP iPAQ Cradle.
• Reset the device by using the stylus to lightly press the
Reset button.
• Remove and replace the battery.
I cannot keep my
battery charged.
• Always keep the HP iPAQ connected to the AC Adapter when you
are not using it.
• Tap Start > Settings > System tab > Backlight icon. In
backlight settings, place a checkmark in the check box next to
Turn off backlight if device is not used for and select 30
seconds to conserve more battery power.
• Tap Start > Settings > System tab > Power > Advanced
tab. In battery power settings, set the battery power To turn off
device if not used for 2 minutes.
• Turn off the Phone, Bluetooth, and all wireless connections when
not in use.
• Check to make sure you are using an HP authorized battery.
Unit will not turn on. Try one or all of the following:
1. Reset the unit. Refer to the information on Resetting the Unit in
Chapter 1,
“Getting to Know Your HP iPAQ Mobile
Messenger.”
2. Remove and replace the battery and wait for the unit to power on.
3. Connect the unit to the AC Adapter connected to an electrical
outlet or to your connected HP iPAQ Cradle to recharge
the battery.
Note: After you have tried the above solutions and your HP iPAQ still
does not turn on, visit the HP support Web site at
www.hp.com/
support.
The backlight keeps
turning off.
In backlight settings, increase the amount of time the backlight stays
on if not in use. From the Start menu, tap Settings > System tab >
Backlight icon.
Message displays
on the HP iPAQ
screen that the
battery is not
recognized.
In this event, the HP iPAQ uses the remaining power available in the
battery, but the battery will not charge and the device may display a
blinking red LED indicating low battery charge. It is recommended
that you back up information stored on your HP iPAQ and purchase
an HP authorized battery.