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Troubleshooting 14–4
I cannot find the
document or
workbook I saved.
Pocket Word and Excel recognize and display documents in only one
folder below My Documents. For example, if you created another
folder in the Personal folder in My Documents, the documents in that
folder will not be shown.
To find your document or workbook, tap Start > Programs > File
Explorer. Open the folder you created, then tap the file you’re
looking for.
My device is always
asking me for a
password.
Tap Start > Settings > Personal tab > Password to be sure the
password settings are configured as you wish.
I cannot find files
sent to me by
another device.
Check My Documents, which is the default save location used to
receive files.
Screen freezes,
responds slowly, or
no response.
Try resetting your HP iPAQ. Refer to the information on Resetting
the Unit in Chapter 1,
“Getting to Know Your HP iPAQ Mobile
Messenger.”
Stylus taps have
inappropriate or
slow response.
Realign the screen. From the Start menu, tap Settings > System
tab > Screen > Align Screen, and follow the instructions.
My device keeps
running out of
memory.
• Move programs or data to a memory storage card such as an
SDIO or mini-SD expansion card.
• Set some programs (such as Notes or Pocket Word) to
automatically save new files on the expansion card.
• Move e-mail attachments to the expansion card.
• Delete old or unnecessary files by tapping Start > Programs >
File Explorer. Tap and hold the file, then from the pop-up menu,
tap Delete.
• Remove programs you do not use by tapping Start > Settings >
System tab > Remove Programs. Tap the program to be
removed and then tap Remove.
• Clear program memory by tapping Start > Settings > System
tab > Memory > Running Programs tab. Tap the programs
to be cleared and then tap Stop.
Problem Solution
(continued)