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Troubleshooting 14–3
Message displays
on the HP iPAQ
screen that the
battery temperature
is out of range.
The HP iPAQ goes into a suspend mode and battery charging is
prohibited. The device will not operate until the battery is within the
acceptable temperature range (32° to 104° F). Remove the HP iPAQ
from extreme hot or cold environmental conditions.
I want to ship my
HP iPAQ to a
repair facility.
1. Back up your information to a memory card or external source
for safekeeping.
2. Disconnect all external devices.
3. Pack your HP iPAQ and any external devices in protective
packaging as requested by Customer Support. Include any
additional documentation or items as instructed by
Customer Support.
I cannot connect to
a network.
• Be sure you have added the necessary server information.
• Be sure the network you are attempting to connect to is available
and not busy.
• Check the signal strength.
• Be sure your user name and password are correct.
• Tap Start > Settings > Connections tab > Connections and
check your connection settings. Tap OK when you are finished to
save your changes.
• Be sure the IP Address is correct.
• Reset the device by using the stylus to lightly press the
Reset button.
• Check with your service provider for current connection problems.
• Run the self-test diagnostics.
When I try to open
the Inbox, I receive
an error or the
application hangs.
• Check to see if your wireless application is turned on and you are
receiving a wireless signal.
• Check to see if your SIM card is inserted in your HP iPAQ.
• Limit the number of e-mail services you create.
I cannot configure
the Calendar.
Tap Start > Help > Calendar and tap on the subjects listed under
How To for information on configuring the Calendar settings.
I get an error when I
try to record a
note in Calendar
or in Tasks.
Try using a more compressed recording format in Calendar or Tasks
(8,000 Hz, Mono [8 KB/s] is the most compressed format available).
To switch to a more compressed recording format, from the Today
screen, tap Start > Settings > Personal tab >
Input > Options tab.
I want to see the
current date.
From the Today
screen, tap the Clock icon to see today’s date.
I cannot see all my
appointments.
Be sure the appointment you created is in the selected category.
Problem Solution
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