Filter
Top Products
Placing Calls On Hold
4.1 Holding Calls
You can place a call on hold and retrieve it later. With a regular hold,
you can pick up the held call at your telephone or another user can pick
the call up at a telephone sharing the held call line. With an exclusive
hold condition, you or another user must pick up the held call at your
telephone; no other telephone has access to it. You can answer and place
on hold a call that is on a line that does not appear at your telephone (a
call that is parked or transferred to you, for instance).
After a call has been on hold for the period of time (set by the system
installer), the system will cause four quick tone bursts to sound at your
telephone, and speed up the flash rate of the line button light. If the call
is on exclusive hold, it will revert to manual hold recall after a time-out
period.
When you answer a call on a group intercom and place it on hold, the
system keeps the call on hold on the group intercom. This means that you
or any other user can pick up this call at any station that has access to the
group intercom.
The installer can add a directed station hold feature to your telephone.
With this feature, you can pick up the held call that has been on hold the
longest length of time at another telephone. This feature also allows you
to place a call on hold at another telephone in a manner that makes that
call appear to have been on hold there for a longer period of time than
any other held call.
Large Screen Speakerphone Manual 4 – 1
GCA70–349 Placing Calls On Hold
4