Filter
Top Products
Calling Features
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 69
View All Calls on Your Phone
Press the All Calls button.
All active calls from all the lines on your phone are displayed in chronological order, oldest to newest.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone,
including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are
always given priority over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. This feature is typically set up for users who have multiple lines.
Answer Your Oldest Call First
To answer the oldest incoming call first, press the Answer button.
Auto Answer
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with either your speakerphone or headset.
Auto Answer with Your Headset
If Auto Answer with Headset is active and configured, the Headset button is illuminated and
headset connected, incoming call is answered with the headset. Otherwise, calls ring normally and you
must manually answer them. To keep the Headset button illuminated, use buttons and softkeys
(instead of the Headset button) to place and end calls. Your administrator has to set headset as the
default audio path for auto answer.
Auto Answer with Your Speakerphone
Keep the handset in the cradle and the Headset button unlit. Otherwise, calls ring normally and
you must manually answer them.