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Transfer
Transfer allows you to redirect a connected call from your phone to another number:
• You can redirect a single call to another number that you specify.
• You can also connect two calls on one line or two different lines to each other (without remaining
on the line yourself).
Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel
the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak
privately with each party.
Transfer a Call to Another Number
1. Start with an active call (not on hold).
2. Press the Transfer button and do one of the following to enter the transfer recipient’s
phone number:
–
Press the pulsing green session button of a held call (right side).
–
Enter the transfer recipient’s phone number.
–
Scroll to a Call History record and press the Call softkey.
–
Press a speed-dial button.
–
Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to
call, and press the Speed Dial softkey again.
–
Press the Active Calls softkey and select a held call. (The transfer completes immediately.)
3. Press the Transfer button or the Transfer softkey.
(You do not have to wait for the recipient to answer to complete the transfer.)
The transfer is complete.
Swap Between Calls Before Completing a Transfer
After you connect to the transfer recipient—but before you transfer a call to this party—you can press
the Swap softkey to toggle between the two calls. This allows you to consult privately with the party
on each call before you complete the transfer.
Web Dialer
Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system
administrator sets up this feature for you.