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C-5
Cisco IP Phone 7960 and 7940 Series User Guide
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Appendix C Troubleshooting Your Phone
Using the Quality Reporting Tool
Depending on how your system administrator configured the Quality Reporting
Tool for your phone, you can use the QRT softkey in one of two ways:
• To quickly report an audio problem with a current call, press the QRT
softkey.
Your phone will display: Audio quality data will be collected and logged.
• After you press the QRT softkey, you may be presented with a list of phone
menu options to provide more details about the problem. Follow the
instructions on the phone to submit the quality report information.
Your phone will display: Your feedback has been logged.
In either scenario, press the Exit softkey to return to the previous screen.
The system routes the data or information you submitted to your system
administrator to troubleshoot problems with your phone calls.
Related Topics
• Accessing Network Configuration Data, page C-1
• Accessing Status Data, page C-2
• Troubleshooting Cisco CallManager Extension Mobility, page C-3