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Cisco IP Phone 7960 and 7940 Series User Guide
78-10182-08
APPENDIX
C
Troubleshooting Your Phone
This appendix contains procedures and troubleshooting information you might
need to diagnose problems with your phone or to help install your phone.
The information in this appendix is only necessary if your administrator asks you
to perform one of the procedures.
• Accessing Network Configuration Data, page C-1
• Accessing Status Data, page C-2
• Accessing Network Configuration Data, page C-1
• Using the Quality Reporting Tool, page C-4
Accessing Network Configuration Data
You might need to access network configuration data to help your system
administrator troubleshoot a problem that you are experiencing with your phone.
Only a system administrator or technician can alter this data.
Follow these steps to access network configuration data.
Procedure
Step 1 Press the Settings button.
Step 2 From the Settings menu, use the Navigation button to select Network
Configuration.