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Appendix C Troubleshooting Your Phone
Using the Quality Reporting Tool
C-4
Cisco IP Phone 7960 and 7940 Series User Guide
78-10182-08
Related Topics
• Logging Into Your Extension from Any Phone Using the Cisco CallManager
Extension Mobility Feature, page 4-1
• Accessing Network Configuration Data, page C-1
• Accessing Status Data, page C-2
• Using the Quality Reporting Tool, page C-4
Using the Quality Reporting Tool
Your administrator may temporarily configure your Cisco IP Phone with the
Quality Reporting Tool to troubleshoot problems with your phone calls. With the
Quality Reporting Tool, you can use the QRT softkey to submit information about
problem phone calls to your system administrator.
System not enabled for login After you enter your UserID and PIN, the phone displays “System not
enabled for login.”
Ask your system administrator to enable the Cisco CallManager
Extension
Mobility service.
User logged in elsewhere After you enter your UserID and PIN, the phone displays “User Logged
in elsewhere.”
You are still logged in to the last phone you used with
Cisco
CallManager Extension Mobility. You can be logged in to only
one phone at a time.
Log yourself out of the phone where you are still logged in. (Or, contact
your system administrator to log you out.) Then, you can log in at the
phone that you want to use.
Table C-1 Troubleshooting Error Messages (continued)
Error Code or Message Recommended Action for Users