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Cisco IP Phone 7960 and 7940 Series User Guide
78-10182-08
Appendix C Troubleshooting Your Phone
Troubleshooting Cisco CallManager Extension Mobility
Related Topics
• Accessing Network Configuration Data, page C-1
• Troubleshooting Cisco CallManager Extension Mobility, page C-3
• Using the Quality Reporting Tool, page C-4
Troubleshooting Cisco CallManager
Extension Mobility
Use Table C-1 to troubleshoot error codes and messages displayed on your
Cisco IP Phone.
Ta b l e C-1 Troubleshooting Error Messages
Error Code or Message Recommended Action for Users
0, 2, 3, 6, 9, 12, 100, 101 When you try to log in to Cisco CallManager Extension Mobility, the
phone displays one of these error codes or error messages.
Provide your system administrator with the information displayed on the
phone.
HTTP error
Invalid host
No services configured
Requesting...
Device does not allow logon
Device profile unavailable
Authentication error After you enter your UserID and PIN, the phone displays
“Authentication error.”
The system does not recognize your User ID or your PIN. Perform these
steps:
1. Try to log in again to confirm that you did not make a mistake when
you entered your UserID and PIN.
2. If you receive the error message again, contact your system
administrator to check that you have the correct UserID and PIN.